Frequently Asked Questions

Yes! Valiant Collect is built and based in Nairobi, Kenya. It is purpose-built for collection agencies and financial institutions operating in Kenya and across East Africa. Our team provides local support in Nairobi during business hours.

Absolutely. Valiant Collect is fully compliant with the Kenya Data Protection Act (2019) and the Consumer Protection Act. We have built-in compliance workflows, data subject rights management, audit trails, and automated data protection measures to ensure your agency operates within Kenyan law.

Yes. Valiant Collect is widely used for loan recovery, NPL (Non-Performing Loan) management, and general debt collection in Kenya. It supports multiple debt types including personal loans, business loans, credit card debt, utility arrears, and more.

Valiant Collect supports recording and tracking of payments made via any channel, including M-Pesa, bank transfers, and cash collections. Contact us to discuss integration options for automated M-Pesa payment reconciliation.

Yes! We offer a 7-day free trial with full access to all features. No credit card required. Contact us to get started immediately.

Yes. While we are based in Kenya, Valiant Collect serves collection agencies and financial institutions across East Africa including Tanzania, Uganda, Rwanda, and Ethiopia. The platform supports multi-currency and is adaptable to different regional regulatory requirements.

Valiant Collect supports omnichannel communication including SMS, Email, WhatsApp messaging, and integrated voice call logging. You can send bulk or individual messages, schedule communications, and maintain complete audit trails for compliance.

Absolutely. You can change your subscription plan at any time, and we will pro-rate the charges accordingly. Our team is available to help you choose the right plan for your agency's size and needs.

Yes. We use enterprise-grade AES-256 encryption, secure data storage, regular security audits, and automated backups. All data is protected in compliance with the Kenya Data Protection Act and international standards including GDPR.

API access is available on Professional and Enterprise plans, enabling integration with your existing core banking system, ERP, or CRM. Contact our sales team to discuss your integration requirements.

We provide email and phone support for all plans, with priority support for Professional and Enterprise customers. Our support team is based in Nairobi and is available Monday to Saturday, 8am–6pm EAT.

Valiant Collect is built for scale. It handles hundreds of thousands of cases with bulk import and bulk operation capabilities, making it suitable for both small collection agencies and large financial institutions managing large NPL portfolios.